Enerhuis Co., Ltd. ("Enerhuis") remains steadfast in upholding our core values of "Reliability, Value-Added, Delight" while driving sustainable development in the photovoltaic industry through premium products and services. We maintain the highest standards of integrity and compliance in all engagements with partners, ensuring the protection of all stakeholders' legitimate rights and interests.
I. Fundamental Commitments
Enerhuis maintains zero tolerance toward illegal and non-compliant conduct, expressly prohibiting all forms of corruption, bribery, and fraudulent activities.
We encourage stakeholders to report any misconduct involving corruption, bribery, or other violations that may compromise the interests of Enerhuis or its stakeholders.
Our comprehensive complaint mechanism is aligned with international standards including the UN Convention Against Corruption, OECD Anti-Bribery Convention, and ISO 37001/37301 management systems.
Enerhuis ensures strict confidentiality for all submissions and expressly prohibits retaliation against complainants. Verified retaliation will result in disciplinary action, with criminal offenses referred to judicial authorities.
II. Available Complaint Channels
Enerhuis provides diverse channels for submitting complaints. We encourage real-name reporting while also accepting anonymous submissions. The Company guarantees objective and impartial investigation and handling of all reports.
- Telephone — +86 0512 8186 6001
- Email — Complain@enerhuis.com
- Mail and In-person Submissions — Enerhuis Co., Ltd. (Supervision Center), No.5 East Shao Qing Road, Qian Deng Town, Kunshan City, Suzhou City, Jiangsu Province, China
III. Complaint Handling Principles
All cases are handled through legally compliant procedures ensuring:
- Evidence-based investigations initiated through proper channels
- Restricted access to case information on a need-to-know basis
- Conclusion-based actions with appropriate feedback mechanisms
IV. Non-Retaliation Assurance
Enerhuis strictly prohibits any form of retaliation against complainants. Violations will result in:
- Internal disciplinary measures for employees
- Judicial proceedings for criminal offenses
For detailed procedures and scope, please refer to Complaint Policy and Procedures.